Điều khoản dịch vụ

The service is provided by Echelon Infrastructure OÜ, registered in Estonia, operating autonomous system AS204915. "We" and "Echelon" mean that company. "You" means the account holder.

You do not need to prove who you are to enter this contract. You do need a working email address, because it is the only channel we have to reach you.

A virtual machine of the specification you configured, in the region you chose, for the term you paid for. Full root or Administrator access, a dedicated IPv4 address, a routed IPv6 allocation, and the traffic allowance stated on the plan.

We do not provide the contents of the machine, back up anything you have not asked us to back up, or guarantee that software you install will work.

Service is sold in fixed terms of six or twelve months, paid in full in advance. Nothing renews automatically, because we hold no payment method to charge.

We email a renewal invoice 30, 7 and 1 days before a term ends. If it lapses, the instance is suspended and kept intact for 10 days, then destroyed along with its data. Renewal is quoted at the current rate card, which may be lower than the rate you originally paid and will never be higher for the same specification.

Prices are quoted in euros and settled in cryptocurrency through our payment processor. The invoice locks an exchange rate for its stated lifetime; movement inside that window is our risk.

Invoices carry the company name you supply. We do not verify it, and supplying a false name is your responsibility, not ours, under whatever law applies to you.

You are responsible for everything that happens on your instance, including anything done by software you installed or by someone who obtained your credentials.

You must comply with the acceptable use policy, which forms part of this contract. Where the two documents disagree, the acceptable use policy governs conduct and this document governs commercial terms.

We may suspend an instance immediately and without notice where it is conducting an outbound attack, distributing material involving minors, or presenting an imminent risk to the network or to third parties.

For anything else we forward the complaint with its evidence and give you 24 hours to respond before acting.

You may terminate at any time. Outside the 72-hour refund window, terminating early does not entitle you to a refund of the remaining term.

Our total liability for any claim is limited to the amount you paid for the affected service in the twelve months before the claim arose.

We are not liable for lost profit, lost data, or consequential loss. Backups are available as a paid option and restoring them is your responsibility; if you did not buy backups, the data on the instance is the only copy that exists.

Nothing here limits liability that cannot lawfully be limited.

We may change these terms for future terms, and we will publish the change at least 30 days before it takes effect. A term you have already paid for is governed by the terms in force when you paid, without exception — including price.

This contract is governed by Estonian law and the courts of Harju County have jurisdiction, without prejudice to consumer rights you may hold in your own country of residence.

Requests concerning data held about a specific instance are answered under the law of the country where that instance physically sits, not under this clause.